Refund Policy

Refund of a product is allowed only under the following circumstances:

  • The customer can cancel/ return the product if the specification of the product received is not as per the specifications mentioned in the website or deliver of wrong product
  • To initiate a refund, please send the mail on cs@brownchakki.com with attached order
    receipt or any proof of purchase for further reference
  • There may be a delay in refund because of the delays made by the bank, calamities, or national holidays.
  • Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.

Cancellation Policy

We believe in helping our customers as far as possible and has therefore a liberal cancellation policy. However, under this policy:

  • Cancellations requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)